Welcome to our website, operated and managed by Al-Kam Telecommunications and IT Co.

These Terms of Service (“Agreement”) outline the terms and conditions governing your use of our website (www.v2.com.sa) and the services we provide through it (collectively referred to as the “Services”). By using our Services, you agree to comply with and be bound by this Agreement.

Acceptance of Terms

You acknowledge that the use of our Services is subject to this Agreement.

If you do not agree to these terms, please refrain from using our Services.

Eligibility

By using our Services, you represent and warrant that:

You are at least 18 years old and have the legal capacity to enter into this Agreement, whether on your behalf or on behalf of a legal entity.

The information you provide about yourself is accurate, complete, and up-to-date.

Account Registration

To access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other security breach.

Acceptable Use Policy

You agree to comply with our Acceptable Use Policy, which governs the use of our Services and sets forth the prohibited activities and content.

Beta Services

You acknowledge that our Beta Testing Services involve using a pre-release version that may not function properly.

By participating in Beta Testing, you assume higher than normal risks of operational failures.

The full commercial release version of Beta Testing services may change substantially from the pre-release version, potentially causing programs, networks, and operations to become incompatible.

You are not entitled to compensation under the Service Level Agreement for any issues arising from Beta Testing.

You agree to provide feedback on Beta Testing as reasonably requested by us.

We may use your feedback for product development and promotional materials with your prior permission.

Any intellectual property arising from your feedback or product development during Beta Testing shall be owned exclusively by Virtual Vision.

Information related to Beta Testing is considered Confidential Information and may only be used for providing feedback to Virtual Vision.

Beta Testing should not be used for critical computing functions, hazardous environments, life support, or weapons systems.

Beta Testing is provided “AS IS” with no warranty whatsoever.

To the extent permitted by applicable law, Virtual Vision disclaims all warranties related to Beta Testing, including implied warranties of merchantability, fitness for purpose, and non-infringement.

Our maximum aggregate liability for harm arising from Beta Testing is limited to SAR 375.00.

We reserve the right to terminate Beta Testing of a Service at our sole discretion.

Support

We will use reasonable efforts to respond to all support requests related to faults or disruptions in our Services.

We will work to resolve faults referred to us as per clause 7.1.

All support requests should be submitted using the contact details provided on our Website.

We will provide reasonable notice for scheduled maintenance and/or downtime and may undertake emergency maintenance and/or downtime without notice when necessary.

Links to Third-Party Websites

Our Website may contain links to third-party websites for your convenience.

We do not control or endorse these third-party websites or their content.

You access third-party websites at your own risk and should review their terms and privacy policies.

Links to the Website

If you wish to link to our Website, you must comply with the following conditions:

Do not alter the appearance of Virtual Vision logos or trademarks.

Do not create frames or border environments around our Website.

Do not imply endorsement of products or services other than our own.

Do not misrepresent your relationship with us or present false information.

Do not use our trademarks and logos without express written permission.

Do not link from a website you do not own.

Do not include distasteful, offensive, or controversial content on your website.

We reserve the right to revoke permission to link to our Website for non-compliance with these conditions.

Termination

This Agreement commences on the Agreement Date and continues until terminated by either party.

Termination by either party requires thirty (30) days’ written notice.

We may terminate the Agreement without notice or refund under various circumstances, including non-use of your account, insufficient Credit Balance, or violation of the Agreement.

You may terminate the Agreement for material failures by us, subject to notice and cure periods.

Upon termination, you lose access to data stored on our network, must discontinue use of our Services, and remain liable for outstanding amounts.

Termination does not affect accrued rights and certain provisions that survive termination.

Taxes, Duty, and Value Added Taxation

Amounts payable for Services and Credits are exclusive of VAT, unless stated otherwise.

You are responsible for all taxes and duty resulting from your purchases and use of our Services.

Privacy Policy, Intellectual Property Rights, and Confidential Information

Data handling is governed by our Privacy Policy.

You agree to be bound by our Copyright Notice.

We retain ownership of intellectual property developed during the Services unless otherwise agreed in writing.

Both parties agree not to disclose each other’s Confidential Information except as necessary under the Agreement or required by law.

Notices

Routine communications should be directed to the contact details provided on our Website.

Legal notices must be sent by email and recorded postal delivery to the addresses provided below:

By Post:

7th Floor, Al Mukhaizeem Tower, 6248 Prince Turkey Street, Al Yarmouk, P.O. Box 32131, Al-Khobar 31952, Saudi Arabia

By Email: legal@v2.com.sa

Amendments to various policies will be posted on our Website and deemed received upon login or at the beginning of the first Working Day following delivery.

Disclaimer

While we strive for accuracy, we do not guarantee the information on our Website and reserve the right to change it at any time.

We make no warranties regarding the content, accuracy, or uninterrupted access to our Services.

Liability

All Services, software, and content are provided “AS IS.”

We disclaim all warranties, except as prohibited by applicable law.

We shall not be responsible for interruptions to Services or other circumstances beyond our control.

No advice or information from us or third parties creates any warranty not expressly stated in this Agreement.

This provision does not affect liability for death, personal injury, or other non-excludable liabilities.

Limitation of Liability

Liability for each party is limited to the amount paid for Services in the preceding month.

Service Level Agreement and Credits are the sole compensation for damages or losses, excluding fraud.

Neither party is liable for pre-contract representations, disruptions, data loss, or indirect or consequential losses.

Indemnity

You shall indemnify and defend us against any claims, losses, liabilities, and expenses arising from your gross negligence, wilful misconduct, violations of law, or failure to meet security obligations.

Force Majeure

Neither party is liable for losses due to acts of God, natural disasters, war, government actions, or other unforeseen circumstances.

Changes to the Agreement

We may make changes to this Agreement, and such changes will apply to all Services past, present, and future.

You may terminate the Agreement within thirty (30) days of receiving notice of changes if you do not agree with them.

Further Terms

Illegality, invalidity, or unenforceability of any provision does not affect the validity of the Agreement.

In case of conflict, the order of precedence for documents is as follows: Terms of Service, Acceptable Use Policy, Service Level Agreement, Copyright Notice, Privacy Policy, and Data Processing Agreement.

The Agreement constitutes the entire agreement between us, and you have not relied on any other representations.

Assignment, waiver, and amendments require written consent from both parties.

The relationship between us is that of independent contractors, not employer-employee or partnership.

Captions and headings are for convenience and do not affect the Agreement.

We may use third-party service providers without diminishing our responsibility to you.

No delay in enforcing rights shall be considered a waiver.

Claims under the Agreement must be filed within three months.

Governing Law and Jurisdiction

This Agreement is governed by Saudi Arabia law, and any disputes will be resolved through arbitration in Al-Khobar, Kingdom of Saudi Arabia, under the Arbitration Rules of the Saudi Center for Commercial Arbitration, with the English language as the arbitration language.

For any questions or concerns about this Agreement, please contact us at legal@v2.com.sa or call 920008514.

Last Updated: January 16, 2024